Terms & Conditions of our service.
The company: Who is Transfers Premier?
TransfersPremier is a trading name of NOVABUS TRANSFERS S.L., which is a limited company registered in Spain, under Tax Identification Number B-98574544
TransfersPremier registered office is Camí Vell de L’Alfás, 8, 03503 Benidorm, (Alacant).
For the purpose of providing the service, TransfersPremier works with Transport Operators who deliver a professional Transfer Service for transporting people, or act as an agency with capacity to offer transport services, holding the relevant licences and permits required by national law for this activity.
In no case shall the transport services be considered as package travel in the terms of Council Directive 90/314/EEC, of 13 June 1990, or in the terms of the Spanish Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law on the Protection of Consumers and Users and other supplementary laws, and therefore the Company shall in no way be considered a travel agency.
Customers can contact TransfersPremier at the telephone number (+34) 965 035 256, or at the email address firstname.lastname@example.org.
Any contract referred to in the Terms will be with the Lead Passenger and all correspondence will be sent to the address given during the booking process, even where a third party actually pays for the Services.
Last Minute Bookings
TransfersPremier accepts late bookings on request (if available), through our Customer Service Department at the phone number (+34) 96 503 52 56. An extra fee of 5 euros per booking will be applied less than 24 hours before departure.
Private transfer vehicles have luggage capacity of two items of baggage per seat, i.e. one suitcase which should not exceed 70cm x 40cm x 20cm and one piece of hand luggage. Carriage of any baggage exceeding these measurements will be subject to available baggage hold space and may be declined. The Passenger shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess luggage.
If a Customer requires carriage of baggage in excess of this allowance (e.g. suitcases exceeding the maximum permitted size, skis, golf clubs, snowboards, wheelchairs/scooters etc) TransfersPremier must be informed at the time of booking. Any extra baggage booked may have an extra charge levied. Transport of luggage and other belongings is undertaken solely at the Customer risk and under no circumstances can TransfersPremier be held responsible for any loss or damage.
Conditions of Carriage
In entering into this contract the Customer tacitly accord the right for the drivers to refuse to transport any passenger who may be under the influence of alcohol or drugs and those whose behaviour may be considered dangerous to the driver of the vehicle, to other passengers or to themselves. No alcoholic drinks may be carried in the vehicles for the purpose of on-board consumption. This prohibition extends to narcotics. Smoking is forbidden inside vehicles. Eating inside the vehicle is not allowed.
Governing law and jurisdiction
These administrative terms and conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law. Disputes or claims arising out of or in connection with these administrative terms and conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the Spanish courts.
Bookings and Payments
Bookings may be made online at www.transferspremier.com or by telephone at the number (+34) 965 035 256. The Lead Passenger must be at least 18 years of age. Full payment is required at the time of booking. The contract becomes legally binding only when Customer have received the transfer voucher by email. The written confirmation acts as the ‘ticket’ and must be presented to the driver for both the outward and return journeys. Failure by the Lead Passenger to present the Voucher may result in the Transfer Service not being provided.
All tolls, congestion charges, taxes and gratuity charges are included in the price quoted on the Website. Passengers may be charged if changes are made to the Journey once the transfer has started. Such additional charges will be agreed with the TransfersPremier Customer Service Department by calling at (+34) 965 035 256 and immediately paid to the Driver or to our Agents over the phone by Credit Card. The Driver reserves the right to decline any unreasonable requests to amend the Journey and neither TransfersPremier nor the Driver shall have any liability to the passengers.
Lead Passenger must ensure to provide TransfersPremier with full and accurate details of the requirements for the transfer, including, but not limited to, accurate timings (using the local time applying at the Pick Up Location) for the Pick Up Time, Pick Up Location, Drop Off Location, flight number, train times or ferry times. It is the Lead Passenger’s responsibility to check that all Booking details are complete and accurate. Also, the Lead Passenger must provide a valid contact number and ensure that the telephone is switched on and with the passengers at the Pick Up Time. Lead Passenger must choose the appropriate vehicle category for their needs considering the number of passengers travelling in the Vehicle and the amount of luggage space required.
Changes and Cancellations by us
Occasionally it may be necessary for changes after the acceptance of the booking like, for example, to substitute the vehicle with another of greater capacity, or offer multiple vehicles depending on availability. In all such cases TransfersPremier will advise the Customer as soon as reasonably possible before the Pickup Time and, if the proposed changes are unacceptable, the Customer may cancel the Booking without incurring any cancellation fee. If the vehicle offered is a lower category from what originally booked and for which a lower rate is available, TransfersPremier will refund the difference in the rates.
In rare instances TransfersPremier may need to cancel the Booking. In such circumstances Customer will be refunded in full. TransfersPremier shall have no further liability in respect of any direct or indirect losses the Customer may suffer as a result of such changes or cancellation.
If TransfersPremier fails to comply with these Terms, it shall only be responsible for loss or damage the Customer suffers that is a foreseeable result of the breach of these Terms or the negligence and only up to the value of the fare paid by the Customer to TransfersPremier.
TransfersPremier will not be held responsible for any loss or damage that is not foreseeable nor that is consequential. TransfersPremier is not liable for breaches that are not directly attributable to the Company, or those produced by accident, force majeure, or due to legal or administrative requirements.
TransfersPremier, and each of our group companies, officers and employees exclude all liability and responsibility for any amount or kind of loss or damage that Customers may incur (including any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, loss of opportunity, loss of anticipated savings, wasted management or office time and whether in tort (including negligence), contract or otherwise, even if foreseeable in connection with the booking, the transfer services and/or the use of the website.
Nothing in these administrative terms and conditions excludes or limits: a) the TransfersPremier liability to the Customer for any death or personal injury resulting from our negligence; b) any of the Customer’s other statutory rights as a consumer that cannot be excluded or limited
Changes and Cancellations
Modifications are free of charge when made 24 hours prior to the first transfer service. Any changes must be sent to TransfersPremier in writing ( email ) to: email@example.com or requested through the “My Booking” section of the Website at least 24 hours prior to the date of travel and will not take effect until confirmed to the Customer by email.
Modifications made inside 24 hours of departure will be subject to availability and will carry a 5 euro administration fee per booking.
Cancellations outside of 48 hours will be refunded. Cancellations within 48 hours of departure are subject to 100% cancellation fee. The Customer could ask to TransfersPremier to receive a cancellation note which may be used to claim the expense back against the tour operator, airline, or travel insurance provider.
Once the contract becomes legally binding, the Customer is requested to notify our Customer Service Department of any errors therein not less than 24 hours prior to the corresponding Transfer Service. Notification made within 24 hours of the corresponding Transfer Service affords us the right to terminate the Contract without penalty or charge.
Child Seats & Wheelchairs
It is obligatory under Spanish law that vehicles which accommodate up to 8 passengers provide infants aged 0 to 2 years with baby seats. Likewise, children weighing between 15 and 25 kilos must have child seats. These can be booked as payable extra(s) when making the reservation or alternatively Customers can bring it/them with them. Failure by the Customers to not book the adequate child restraint device or to not bring their own may result in the Transfer Service not being provided.
Group services are usually provided by minibus or coach, and in these vehicles (with more than 9 seater) is not required by law to use a child/baby seat as the vehicles do not have compatible seating.
Customers must advise TransfersPremier at the time of booking. This is vital to ensure that the correct vehicle is available to meet your specific requirements.
If any Passenger is not satisfied with the Booking or the Journey in any way and wish to make a complaint, this must be immediately reported to our Customer Service Department and, if possible, at the moment the problem occurs. Complaints received after the transfer service has been completed may not be upheld as TransfersPremier was not given an opportunity to intervene or otherwise provide assistance. Written complaints should be received no later than 15 days after your return date and sent by email to firstname.lastname@example.org
A ‘Force Majeure Event’ means any event which is unforeseen or otherwise beyond the reasonable control of the party in question including but not limited to strikes, lock-outs or other industrial disputes, failure of a utility service or a transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, fire, flood, storm, unavoidable technical problems with transport, closure or congestion of airports or ferry ports or other locations, cancellation or diversion of scheduled flights, or other journeys, or financial failure of airlines or other transport providers or any act or omission of any party (other than the party in question).
Neither TransfersPremier nor the drivers shall have any liability for or in respect of any failure to perform or any delay in performing any of the respective obligations under or pursuant to a Booking, a Journey or these Terms, if and in so far as performance is delayed, hindered or prevented by a Force Majeure Event.